JOB DESCRIPTION

Position: Director of Information Systems

Pay Range: $170,000-$200,000 PER YR

Reporting To: VP of Finance

Work Type: Hybrid/Full Time

POSITION SUMMARY:

The Director of Information Systems leads the design, implementation, and improvement of the systems that support organizational operations. This role partners across departments to deliver integrated, secure, and scalable solutions that improve efficiency and align with organizational goals.

QUALIFICATIONS:

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field required.

• 7+ years of progressive experience in information systems, business systems management, or a related role, with demonstrated responsibility for aligning technology and systems with organizational goals.

• Experience leading teams, managing cross-functional initiatives, and driving organizational change.

• Experience documenting, improving, and standardizing business processes in collaboration with stakeholders across the organization.

• Working knowledge of IT infrastructure and its role in enabling business systems, with the ability to oversee internal resources and external service providers.

• Experience managing vendor relationships with an emphasis on reliability, responsible spending, and long-term value.

• Proven ability to build trust with staff and leadership, collaborate effectively across departments, and support the successful adoption of new systems and processes.

• Strong communication skills and the ability to explain complex systems, priorities, and tradeoffs in clear, practical terms.

• Experience supporting healthcare, clinical, billing, or other regulated operational environments preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a representation of the major duties and responsibilities of this position. The agency will provide reasonable accommodation to allow otherwise qualified applicants with disabilities to perform essential functions.

1. Partner with executive leadership and department leaders to align information systems with organizational strategy, business objectives, and growth initiatives by translating desired outcomes into integrated, scalable solutions that support innovation, productivity, and informed decision-making.
2. Design and align integrated systems and workflows that support efficient operations, cross-functional collaboration, and scalability as the organization grows and evolves.
3. Identify and implement opportunities to simplify, standardize, automate, and optimize organizational processes through system integration and continuous improvement initiatives that enhance efficiency and business value.
4. Leverage automation, AI-enabled tools, and workflow technologies to redesign processes, improve productivity, reduce operational friction, and support innovation across the organization.
5. Provide leadership over the implementation, support, integration, and modernization of technology systems and infrastructure, including the evaluation and adoption of new solutions that enhance patient care, operational efficiency, and reporting capabilities.
6. Guide internal staff and external service providers while managing vendor relationships, contracts, performance, licensing, and cost-effectiveness to ensure systems are reliable, secure, and deliver measurable value.
7. Ensure technology investments support the organization’s mission, workforce needs, and service delivery goals.
8. Ensure company data is clean, reliable, and usable, and support the development of dashboards and reporting tools that strengthen decision-making and organizational insight.
9. Oversee the administration, optimization, and ongoing performance of EHR/EMR systems, billing platforms, and care management tools.
10. Ensure systems effectively support workflows across departments and functions throughout the organization, including clinical, billing, finance, compliance, and operational teams.
11. Collaborate with management to drive user adoption, improve user experience, and support effective change management.
12. Maintain compliance with HIPAA, HITECH, and other applicable healthcare, privacy, and data security regulations.
13. Perform other duties as assigned.

PHYSICAL REQUIREMENTS:

• Stand, sit, talk, hear, reach, stoop, kneel and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis (Up to 75% of the time).

• Close vision requirements due to computer work.

• Light to moderate lifting may be required (up to 25lbs).