JOB DESCRIPTION

• Position: Front Desk Receptionist
• Pay Range: $20-21
• Reporting To: Director of Human Resources
• Work Type: On-site

POSITION SUMMARY

The receptionist is responsible for answering the telephones, greeting and announcing visitors, sorting the mail, maintaining office equipment, ordering office supplies and assisting the Director of Human Resources Manager in secretarial duties and general clerical support.

QUALIFICATIONS

• High school diploma or equivalent.
• Prior administrative or clerical experience preferred.
• Bilingual in English/Spanish highly preferred.
• Excellent time management skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Highly organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking in a fast-paced environment.
• Proficient with Microsoft office (Word, Power Point, Excel)
• Customer-focused.
• Willingness to learn and grow with the company.

ESSENTIAL DUTIES AND RESPOSIBILITIES

• Greets clients, visitors, and guests; determines the purpose of each person’s visits and directs or escorts him or her to the appropriate location.
• Answers, screens, and directs phone calls to staff.
• Taking and ensuring messages are sent to the appropriate staff in a timely manner.
• Establish and maintain a record-keeping system for contacts, files, and employee directory.
• Managing meeting room availability.
• Managing security and telecommunication systems.
• Receiving, sorting, distributing, and dispatching daily mail.
• Handling transcription, printing, photocopying, and faxing.
• Coordinating internal and external events.
• Managing office inventory such as stationery, equipment, and furniture.
• Overseeing office services like cleaners and maintenance service providers.
• Maintaining safety and hygiene standards of the reception area.
• Assist the Human Resources department as needed.

• Conforms to agency policies and procedures. Maintains/conserves confidentiality of patient and agency information at all times to HIPPA regulations
• Maintains comfortable work environment for all employees.
• Knowledge of healthcare laws and regulations.
• Maintains proper timekeeping.
• Follows policies and procedures as per Employee Handbook.
• Maintains all credentials up to date.
• Reports Fraud and Abuse.
• Knowledge of mandated reporting.
• Conducts timely recording and/or documentation of client contact.
• Attends Department meetings (in person, by phone or by web).
• Attends all State mandated in service trainings.
• Accepts and performs other duties and responsibilities as required.