Job Description

Position: Client Care Coordinator

Reporting To: Respite Manager

Work Type: Hybrid

Pay Range: $26 -$30 Hourly

Travel required throughout LA county on a regular basis.

POSITION SUMMARY:

The Client Care Coordinator acts as a vital liaison between Libertana and its clients, ensuring high levels of customer satisfaction through professional communication, effective problem-solving, and reliable service coordination. This role is instrumental in managing client inquiries, scheduling services, maintaining accurate records, and ensuring a smooth flow of information between clients and internal teams.

QUALIFICATIONS:

1. Associate or bachelor’s degree strongly preferred in health care, social work, gerontology, sociology.
2. Minimum 2 years of experience in customer service, administrative support, or a related field.
3. Minimum 1-3 years of experience in healthcare, senior care, or home care setting.
4. Knowledge of elder care, disability support, or chronic illness management.
5. Strong interpersonal and communication skills.
6. Excellent organizational and time-management abilities.
7. Proficient in Microsoft Office and CRM systems.
8. Ability to manage multiple tasks efficiently.
9. Demonstrated empathy, patience, and a client-focused mindset.
10. Familiarity with HIPAA or similar confidentiality regulations.
11. Bilingual, Spanish preferred.
12. Reliable transportation.
13. Valid Driver’s license.

ESSENTIAL DUTIES AND RESPONSIBILITES:

The following is a representation of the major duties and responsibilities of this position. The agency will make reasonable accommodations to allow otherwise qualified applicants with disabilities to perform essential functions.

1. Serve as the first point of contact for clients via phone, email, or in-person interactions.
2. Schedule and conduct in-person assessments for new clients, as well as follow-up reassessments.
3. Educate clients on available services, program policies, and procedures.
4. Create individualized care plans based on the clients’ physical, emotional, and social needs.
5. Collaborate with caregivers, case managers, and healthcare professionals to ensure comprehensive care.
6. Maintain up-to-date client records in company EMR software systems.
7. Perform routine follow-up calls and visits as needed to ensure client satisfaction.
8. Communicate client needs and preferences to internal teams to ensure personalized service.
9. Conduct regular audits of care plans and update as needed or as clients care evolves.
10. Send out Bi-Annual surveys to clients and report results to team and management.
11. Address and resolve service-related concerns or issues when possible or escalate to management.
12. Ensure compliance with local regulations, company policies and care standards.
13. Assist in generating reports and required documentation.
14. Communicate regularly with staff and scheduling team to ensure caregiver compatibility.
15. Assist with onboarding and offboarding processes for clients.
16. Provide feedback or training support to caregivers based on client experience.
17. Participate in internal team meetings, case reviews, and quality improvement efforts.
18. Traveling/driving throughout LA, San Diego, Fresno County and surrounding areas.
19. Perform other duties as assigned.

PHYSICAL REQUIREMENTS:

• Stand, sit, talk, hear, and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis up to 20% of the time.
• Reach, stoop, kneel and bend up to 20% of the time
• Moderate amount of walking up to 10% of the time.
• Moderate amount of driving up to 50% of the time.
• Close vision requirements due to computer work on a frequent basis
• Light to moderate lifting may be required up to 25lbs on a frequent basis.
• Pushing and pulling up to 25lbs.